Delivery

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Delivery Option Timing Price Comments Order by
Standard UK Delivery Up to 5 working days £4.95 Free on orders over £150 5pm
Next Working Day UK Delivery Next working day £7.95 Free on orders over £150 Orders placed before 4pm will be delivered the next working day, Orders placed before 7pm on a Saturday will be delivered on Monday. Orders placed after 7pm on a Saturday will be delivered on a Tuesday.
Click and Collect 2-3 working days £2.95 Free on orders over £100

We’ll notify you once your order is in store.

 4pm
International Shipping 5-10 working days £19.95* *Approximate price. Actual international shipping will be dependant on size and weight of the order 4pm

 

Delivery FAQs

How much does delivery cost?

We provide FREE delivery to ALL order over £150

For orders up to £150, delivery will be charged at a flat rate of £4.95.

 

When time will my order arrive?

We use external couriers. Once dispached, we’ll send you a tracking number which you can use on the courier’s website.

 

Where can I track my order?

The couriers we use are DPD, UPS and Royal Mail. You should be able to track the delivery using the tracking number on the courier’s website once dispatched.

UPS: https://www.ups.com/tracking/tracking.html

DPD: http://www.dpd.co.uk/content/how-can-we-help/index.jsp

Royal Mail: https://www.royalmail.com/track-your-item

 

What if my item arrived faulty/damaged?

We do our best to ensure items are checked for damage before getting dispached. Unfortunately not everything is in our control. Please get in touch at enquiries@EnglandsPapers.com if you receive a damaged or faulty item, and we’ll do our best to resolve the problem as quickly as possible.

 

Why hasn’t my order arrived?

Our delivery commitment is subject to the product(s) that you ordered being in stock and us taking successful payment. Don’t worry, if we cannot ship to you right away, we will be in touch.
We know how important it is to get your order to you as quickly as possible. However there may be times when our courier is unable to deliver your package on time due to factors that are out of our control; for example – extreme bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused, and we will keep you informed of the progress.

What happens if I am out?

All items delivered by UPS or DPD will need to be signed for, however, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to arrange redelivery of your order. For orders shipped via Royal Mail and cannot be posted or accepted, a card will be left and these can be collected at your local Royal Mail Sorting Office.

 

Returns & Exchange

We will offer a full refund for items returned to us within 14 days of receiving them.

If you would like a refund, first email us using the following format, and we will get back to you;
To:     enquiries@EnglandsPapers.com
Subject:     Refund Request
Email Body;
Your Name
Order No
Phone Number
Information about what you want refunded
Items must be in it’s original saleable condition and must be returned to us at your own expense to the following address:

 

Englands Papers
49 Englands Lane
London
NW3 4YD
We accept returns in store.
If you choose to return your items by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
Please return the goods to the following address with a copy of your invoice attached;

                                                       Englands Papers, 49 Englands Lane, London NW3 4YD